Policies | W&W Hair Bar Canton

Hey There

We know reading policies isn't fun, but they are here to protect our stylists' time, potential to make money, and to set clear expectations for all of us on how the salon operates.

This way surprises can be avoided and a great relationship is maintained between guests and stylists.

Refund Policy

Refunds are not available for rendered services, as our time, utilized products, and professional expertise are non-recoverable resources. In the event of dissatisfaction, we kindly request notification within 48 hours of leaving the appointment. If the salon is not notified within 48 hours, the service will be considered complete and to satisfaction of the customer. We are committed to addressing concerns and offer one complimentary touch-up to ensure satisfaction. Once again, this is only if we are notified within 48 of dissatisfaction. The touch-up appointment will be scheduled at that time. Should it be preferred that the touch-up be conducted by another stylist, an additional charge for their time and product will apply. Should the client try to book a touch up too far in the future, we will not accept it. Sadly, in this industry we have seen clients try to do this 2 to 5 weeks past their appointment. In that case, it is a wholly new service. We do hope this clarifies how we do things. Thanks for your understanding!
No Show Policy

A "No Show" is when an appointment is made and then the client does not arrive to the appointment. They do not give us a head's up that they will not be there. A 50% fee will apply for first missed appointment. Additionally, a discussion regarding prepayment for future appointments will be required. We understand that life can be hectic, but missed appointments without notice impact our team and other clients. If your schedule is unpredictable, we recommend booking closer to the day of or choosing one of out many flexible stylists- we're happy to help you find the best fit. If missed or rescheduled appointments become frequent, we may suggest sticking with last-minute booking instead of reserving far in advance. Thank you for understanding and respecting our time. While we know that things come up, we want guests to consider their time here a priority. This said, we always try to be understanding.
Children & Extra Guests in the Salon

We kindly request that guests refrain from bringing additional guests or children to their appointments. While children with scheduled appointments are certainly welcome, we ask that those without appointments not accompany clients to theirs due to space limitations. We appreciate your understanding in this matter!
Cancellation Policy

We're all about giving the best experience. Sometimes you have to cancel. We get it. All we ask is that our stylists are respected. Cancellations with 48 hours notice or more will incur $0 charge to the customer. We are happy to reschedule an appointment for you! Cancellations with less than 48 hours notice, will incur a 50% charge of the services booked. If a client's schedule is so busy that this could be a possibility, we kindly suggest booking last minute. It would be our pleasure to show you how to book online to make your life easier! If last minute cancellations happen 2 or more times within the year, we may ask for prepayment for all future services- just to keep things smooth for our stylists. We may also limit pre-booking to week of. Life happens and we get that! Just try to give us 48 hours heads up for any changes. Of course, if you are feeling unwell, please stay home. Give us as much notice as you can. A lot of people do not realize that stylists are commission based and make their money only when they complete services. So, last minute cancellations are non-tolerable in our industry. We hope this clarifies why our expectations are high in this area especially.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Bad experience at another salon has my anxiety high AF

You're anxious about trying a new salon. Totally understandable, you poor soul! Fill out one of the short forms below & let’s move slow getting to know & trust eachother a little better. We‘ll make a plan from there based on your comfortability. There's no reason to rush it when we can take baby steps. We're here to listen.
Guest Expectations

You hate surprises. We do our best to eliminate them. We strive for consistency in everything we do (services, pricing, communications, booking process, sticking to salon policies, etc.), so you always know exactly what to expect. We love hearing feedback of any of your salon experiences because it makes us better. Help us grow by sending us feedback and suggestions. Text or email Tori. We love feedback!!
Booking an appointment feels overwhelming because I'm not sure what I need.

Feeling like all that is just too much? No worries! So you can text us right now @ 678-221-4493. OR you can fill out one of these short forms. We‘ll get back to you ASAP & figure it out together!
I'm nervous about picking a stylist I've never worked with before to do my hair.

Staying up on trends & industry education is vital. We know having a skilled stylist is important to you, so it’s a priority for us too. Quarterly education is a requirement to work here. Rest assured, you will pick a great stylist. If we don't feel confident doing something, we recommend you to another stylist, even if that means they're at another salon in town. Honesty is very important to us and we try very hard to make sure the vision we both have for what you want is very clear before beginning your service.
Picking the right stylist for myself

Tell us everything you can about what you’re wanting done & we’ll hand pick the best stylist for your needs. You can also look under our "Team" page to learn more about your artist.

Privacy Policy

Effective Date: January 1, 2025

Welcome & Wanted Hair Bar (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you provide through our website, booking platform, or communications.

1. Information We Collect

We may collect the following types of information when you interact with us:

Name, phone number, email address
Billing and appointment details
Preferences and service history
Automatically collected website data (IP address, browser type, etc.)

2. How We Use Your Information

We use the information we collect to:

Book and manage appointments
Send appointment reminders and confirmations
Improve our services and website
Respond to inquiries and feedback
Send promotional offers (only if you opt-in)

3. Text Messaging (SMS) Consent

By submitting your phone number on our site or booking platform, you consent to receive text messages from us regarding appointments, reminders, and occasional promotions.
Message and data rates may apply.
You may opt out at any time by texting “STOP.”

4. Sharing of Information

We do not sell your personal information. We may share your data only with:

Trusted service providers (e.g., booking and payment platforms)
Legal authorities when required by law

5. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze traffic, and improve our site functionality. You may disable cookies in your browser settings.

6. Your Rights

You have the right to:

Access the personal information we have on file
Request corrections or deletion of your data
Withdraw consent for marketing communications

To make such a request, email us at:
📧 welcomeandwantedhairbar@gmail.com

7. Data Security

We use industry-standard encryption and security tools to protect your data. However, no method of transmission is 100% secure.

8. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

Contact Us:
If you have any questions about this Privacy Policy, please contact:
Welcome & Wanted Hair Bar
📍 Canton, GA
📧 welcomeandwantedhairbar@gmail.com
📞 678-221-4493

SMS

By providing your phone number, you agree to receive text messages from Welcome & Wanted Hair Bar. Message and data rates may apply. Text STOP to opt out at any time.

We use text messages to confirm appointments, share updates, and provide occasional promotions. We do not share mobile details or personally identifiable information with third parties or affiliates for marketing purposes