We're all about giving the best experience. Sometimes you have to cancel. We get it.

All we ask is that our stylists are respected.

Cancellations with 48 hours notice or more will incur $0 charge to the customer. We are happy to reschedule an appointment for you!

Cancellations with less than 48 hours notice, will incur a 50% charge of the services booked. Please note: in certain cases, we reserve the right to charge up to 100% of the service cost for late cancellations. If a client's schedule is so busy that this could be a possibility, we kindly suggest booking last minute. It would be our pleasure to show you how to book online to make your life easier!

If last minute cancellations happen 2 or more times within the year, we may ask for prepayment for all future services- just to keep things smooth for our stylists. We may also limit pre-booking to week of.

Life happens and we get that! Just try to give us 48 hours heads up for any changes. Of course, if you are feeling unwell, please stay home. Give us as much notice as you can.

A lot of people do not realize that stylists are commission based and make their money only when they complete services. So, last minute cancellations are non-tolerable in our industry. We hope this clarifies why our expectations are high in this area especially.

A "No Show" is when an appointment is made and then the client does not arrive to the appointment. They do not give us a head's up that they will not be there.

A 50% fee will apply for first missed appointment. Additionally, a discussion regarding prepayment for future appointments will be required. Please note: in certain cases, we reserve the right to charge up to 100% of the service cost for No Shows.

We understand that life can be hectic, but missed appointments without notice impact our team and other clients. If your schedule is unpredictable, we recommend booking closer to the day of or choosing one of out many flexible stylists- we're happy to help you find the best fit.

If missed or rescheduled appointments become frequent, we may suggest sticking with last-minute booking instead of reserving far in advance. Thank you for understanding and respecting our time.

While we know that things come up, we want guests to consider their time here a priority. This said, we always try to be understanding.

Refunds are not available for rendered services, as our time, utilized products, and professional expertise are non-recoverable resources.

In the event of dissatisfaction, we kindly request notification within 48 hours of leaving the appointment. If the salon is not notified within 48 hours, the service will be considered complete and to satisfaction of the customer.

We are committed to addressing concerns and offer one complimentary touch-up to ensure satisfaction. Once again, this is only if we are notified within 48 of dissatisfaction. The touch-up appointment will be scheduled at that time.

Should it be preferred that the touch-up be conducted by another stylist, an additional charge for their time and product will apply.

Should the client try to book a touch up too far in the future, we will not accept it. Sadly, in this industry we have seen clients try to do this 2 to 5 weeks past their appointment. In that case, it is a wholly new service.

We do hope this clarifies how we do things. Thanks for your understanding!

We kindly request that guests refrain from bringing additional guests or children to their appointments.

While children with scheduled appointments are certainly welcome, we ask that those without appointments not accompany clients to theirs due to space limitations.

We appreciate your understanding in this matter!