Refunds are not available for rendered services, as our time, utilized products, and professional expertise are non-recoverable resources. In the event of dissatisfaction, we kindly request notification within 48 hours of leaving the appointment. If the salon is not notified within 48 hours, the service will be considered complete and to satisfaction of the customer. We are committed to addressing concerns and offer one complimentary touch-up to ensure satisfaction. Once again, this is only if we are notified within 48 of dissatisfaction. The touch-up appointment will be scheduled at that time. Should it be preferred that the touch-up be conducted by another stylist, an additional charge for their time and product will apply. Should the client try to book a touch up too far in the future, we will not accept it. Sadly, in this industry we have seen clients try to do this 2 to 5 weeks past their appointment. In that case, it is a wholly new service. We do hope this clarifies how we do things. Thanks for your understanding!

A "No Show" is when an appointment is made and then the client does not arrive to the appointment. They do not give us a head's up that they will not be there. This greatly affects a stylists' pay. We only make money when we have clients in our chair. Because of this, No Shows are not tolerated. For the first appointment missed, it will be a 50% charge and 100% prepayment of future appointments will be discussed. On our end we will have a note reminding us that services must be paid in full at booking, no exceptions. If a client's schedule is so busy that this could be a possibility, we kindly suggest booking last minute. It would be our pleasure to show you how to book online to make your life easier! While we know that things come up, we want guests to consider their time here a priority. This said, we always try to be understanding. Of course, if you are sick, stay home! Please allow us 24 hours notice if possible.

We kindly request that guests refrain from bringing additional guests or children to their appointments. While children with scheduled appointments are certainly welcome, we ask that those without appointments not accompany clients to theirs due to space limitations. We appreciate your understanding in this matter!

We're all about giving the best experience. Sometimes you have to cancel. We get it. All we ask is that our stylists are respected. Cancellations with 24 hours notice or more will incur $0 charge to the customer. We are happy to reschedule an appointment for you! Cancellations with less than 24 hours notice, will incur a 50% charge of the services booked. If a client's schedule is so busy that this could be a possibility, we kindly suggest booking last minute. It would be our pleasure to show you how to book online to make your life easier! If last minute cancellations happen 2 or more times within the year, we may ask for prepayment for all future services- just to keep things smooth for our stylists. We may also limit pre-booking to week of. Life happens and we get that! Just try to give us 24 hours heads up for any changes. Of course, if you are feeling unwell, please stay home. Give us as much notice as you can. A lot of people do not realize that stylists are commission based and make their money only when they complete services. So, last minute cancellations are non-tolerable in our industry. We hope this clarifies why our expectations are high in this area especially.

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You're anxious about trying a new salon. Totally understandable, you poor soul! Fill out one of the short forms below & let’s move slow getting to know & trust eachother a little better. We‘ll make a plan from there based on your comfortability. There's no reason to rush it when we can take baby steps. We're here to listen.

You hate surprises. We do our best to eliminate them. We strive for consistency in everything we do (services, pricing, communications, booking process, sticking to salon policies, etc.), so you always know exactly what to expect. We love hearing feedback of any of your salon experiences because it makes us better. Help us grow by sending us feedback and suggestions. Text or email Tori. We love feedback!!

Feeling like all that is just too much? No worries! So you can text us right now @ 678-221-4493. OR you can fill out one of these short forms. We‘ll get back to you ASAP & figure it out together!

Staying up on trends & industry education is vital. We know having a skilled stylist is important to you, so it’s a priority for us too. Quarterly education is a requirement to work here. Rest assured, you will pick a great stylist. If we don't feel confident doing something, we recommend you to another stylist, even if that means they're at another salon in town. Honesty is very important to us and we try very hard to make sure the vision we both have for what you want is very clear before beginning your service.

Tell us everything you can about what you’re wanting done & we’ll hand pick the best stylist for your needs. You can also look under our "Team" page to learn more about your artist.